• Proficiently and accurately follows intake and discharge process to ensure patient is checked in and checked out.
• Accurately schedules and modifies appointments for patients.
• Proficiently utilizes EMR to coordinate physician availability to patient's preference in terms of date and time. Consults with immediate supervisor about scheduling problems.
• Uses multi line phone system to accurately screen calls, take messages, and create telephone encounters and page physicians.
• Prepares and processes correspondence. Answers routine medical administrative inquires and drafts letters for physicians and other clinical staff.
• Distributes faxes from fax inbox daily to ensure all records are correctly distributed and/or scanned into patient's charts.

• Assembles patients' health information including medical history, exam results, X-ray reports, lab tests, diagnosis and treatment plans. Checks to ensure all forms are completed properly identified, and signed. Ensure all information is entered in patients' electronic medical record.
• Confirms appointments, verifies demographic and insurance. Verifies that all other pertinent medical information is updated in patients' chart. Accurately posts labs manually if not received electronically.
• Requests, sends and receives patient medical records within HIPPA guidelines.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Assists in the care and maintenance of office equipment.
• Other duties as assigned.

     Knowledge

• Knowledge of basic medical terminology and office procedures.
• Knowledge of grammar, spelling and punctuation to type from draft, copy and review and edit reports and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures and make changes accurately.
• Knowledge of computerized scheduling systems.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of legal and ethical considerations related to patient information.
• Knowledge of customer service principles and techniques.

     Skills

• Skill in operating office equipment.
• Skill in using computer and medical records software.
• Skills in organizational matters, including time management, prioritization, multitasking and problem solving.
• Skill in putting information in preferred medical record system, meeting clinic standards.
• Skill in dealing with masses of information in organized manner.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in generating reports from EMR as needed.

     Abilities

• Ability to effectively communicate, read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, physicians, other clinical staff and the public.
• Ability to multitask effectively, dealing with phone calls, patients, staff and others calmly and pleasantly in all circumstances.
• Ability to analyze situations and respond appropriately.
• Ability to analyze medical records for completeness and accuracy, paying attention to detail.