• Maintain Patient Medical Records in a confidential setting.
• Retrieve and distribute medical records, loose notes and reports in accordance with established priorities and procedures.
• Sort, file and collate a variety of medical records i.e. laboratory reports, clinic notes, etc in appropriate sequence and in accordance with established procedures.
• File and retrieve medical records with established color-coded terminal digit filing system.
• Research lost or missing records.
• Sort records request according to priorities and provide routine information of a general nature such as record number, admission and discharge dates and record location to authorized requestors.

• Generate new patient medical records as needed.
• Data entry of medical records.
• Purge files and separate according to needed material (make inactive file for old data).
• Pick up and deliver patient medical records from clinics, hospitals or other designated facilities as scheduled or prescribed.
• Review charts and make needed corrections.
• Mail medical records as requested.
• Assist with patient calls.
• Confirm patient appointments if needed.
• Maintain confidentially of all client/doctor related information.
• Perform other related duties as assigned by the supervisor or doctors.

     Knowledge

• Knowledge of basic medical terminology and office procedures.
• Knowledge of grammar, spelling and punctuation to type from draft, copy and review and edit reports and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures and make changes accurately.
• Knowledge of computerized scheduling systems.
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of legal and ethical considerations related to patient information.
• Knowledge of customer service principles and techniques.

     Skills

• Skill in operating office equipment.
• Skill in using computer and medical records software.
• Skills in organizational matters, including time management, prioritization, multitasking and problem solving.
• Skill in putting information in preferred medical record system, meeting clinic standards.
• Skill in dealing with masses of information in organized manner.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in generating reports from EMR as needed.

     Abilities

• Ability to effectively communicate, read, understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, physicians, other clinical staff and the public.
• Ability to multitask effectively, dealing with phone calls, patients, staff and others calmly and pleasantly in all circumstances.
• Ability to analyze situations and respond appropriately.
• Ability to analyze medical records for completeness and accuracy, paying attention to detail.